SERVICE DEPARTMENT

“ ” Incredible service and a smooth process. Thanks James, Dan, and the rest of the Carter team!

“ ” Outstanding service very friendly Highly recommended

“ ” Binny provided excellent customer service. We never once felt pressured or as if we were being fooled by gimmicks. Honest service, much appreciated.

“ ” Had a great experience here buying my car from James B as well as getting support on any follow-up questions from both James and Alexander K. Feel like I can ask either of them questions as they come up, which is great as there are a lot of new features I was unfamiliar with.....

“ ” We recently purchased a car at this location. What a great experience. Bini was wonderful to work with. We had to come after work and everything wasn’t completed until just after closing. He helped us throughout the whole process. So thankful we got to work with him.

“ ” Jim Adam from Carter Subaru is your man if you are in need of a car…his expertise and professionalism is just outstanding! You will not be disappointed.

“ ” Jim is by far the very best auto sales rep I’ve ever done business with. He made the sales experience pleasant and vey low stress. He was a real professional, answered all our questions and patiently walked us through each step. I am very pleased with the result and would highly recommend him....

“ ” I recently leased a car at Carter Subaru. Jim Adams helped me find the perfect car without the usual cars salesman pressure. He was patient, empathetic and willing to go the extra mile to help me out in making a big decision. Carter Subaru has been my go to dealership for over 10 years.

“ ” Worked with Jim to get my car sold as I'm moving abroad. He was great: did a thorough and timely inspection, made a fair offer for its value, and worked with me on date of sale to meet my needs in the final days before the flight. Overall it was a great experience, and I'd work with him and Carter...

“ ” I highly recommend this dealership, the whole process of leasing my new car went so smooth and quick! Jacob S. who I worked with was very knowledgeable and so accommodating to my needs. I truly appreciate the support Jacob provided and great customer service!

“ ” I found all of the staff i interacted with to be extremely helpful. Thanks especially to Sam Chou and Alexander Kessler.

“ ” Great experience purchasing our Subaru Outback. We worked with Mary. She was professional, attentive and knowledgeable. Thanks for taking such good care of us! Kristi

“ ” I decided to purchase my car here after hearing about the great experiences my friends had, and I’m glad I did. The entire car-buying process was smooth and stress-free. Bini was incredibly helpful, patient, and made everything easy from start to finish. All of the staff were welcoming,...

“ ” Working with Bini at Carter Subaru Shoreline was hands-down the best car-buying experience I’ve ever had. From the moment I walked in, Bini greeted me with genuine warmth and zero pressure—he listened intently to exactly what I needed in a Subaru without trying to upsell me into anything I...

“ ” Tim in Service was outstanding! Helping me navigate through the process that I made so difficult. He went over and beyond. Thank you for taking the time to help.

“ ” We have used them for service for our Outback for years and they always take great care of us. Reasonable wait times, loaner provided if not. Good snacks and coffee, and excellent customer care. We just upgraded our vehicle to a new outback and they worked with us to get us everything we wanted. We...

“ ” Worked with Biniamin (Binny) to trade in my old Outback and walk out with a Crosstreck. Binny was super helpful and informative through the process and made sure I got a good deal

“ ” Both the salesperson Bini, and his manager Danny were a lot of fun to interact with. It’s scary( but exciting )to make any big purchase like a new car, but when the folks at the dealership are delightful to work with, it brings the experience to a whole new level. And the car is just gorgeous; SO...

“ ” Alexander was not only kind but also genuine to work with through the whole process.

“ ” I purchased a 2026 Forester. James Bennett gave me great care and wonderful service!

“ ” Great experience working with Biniamin and the rest of the team. They were knowledgeable and helpful without being pushy. Best car buying process I’ve had.

“ ” (Translated by Google) undefined (Original) Jim Adams was our salesman today, and we couldn’t be happier with his service. He came in on his day off for us to test drive a car! Plus we love the car.

“ ” (Translated by Google) undefined (Original) Arturo sold me a car and made my experience smooth and easy. He walked me through all of the features of my new jeep and never made me feel pressured. Highly recommend!

“ ” (Translated by Google) undefined (Original) Smooth trade in process and financial services, staff was friendly and very helpful! Jim is a great, motivated salesman and made the experience less stressful while maintaining efficiency.

“ ” Recently purchased a used Outback, the process was pretty quick, very low pressure, and overall was the best car buying process I've ever had. We worked with Arturo particularly and appreciated that he let us take the lead on things. Would absolutely recommend this dealership to anyone who...

“ ” The salesperson I worked with Biniamin Tsegay was absolutely amazing. It felt like I was working on the whole process with a family member. He nor his manager pushed at all and were quite transparent and offered helpful advice throughout the whole process. I would recommend their service to anyone...

“ ” An outstanding car buying experience. Debbie is awesome! She is knowledgeable, friendly, attentive, and professional. We strongly recommend Carter Subaru for anyone interested in a great experience!

“ ” 2nd Subaru from Carter/Shoreline. Sales was great. The entire process went smoothly. The 2026 Forester is much quieter and smoother riding than the 2013 we traded in.

“ ” Professional and easy to work with. No pressure.

“ ” Mary Philips was great! Would highly recommend purchasing a vehicle at Carter Subaru.

“ ” Fantastic experience from start to finish. We worked with Sasha. He was knowledgeable, very friendly, and took the time to explain everything clearly. I never once felt pressured to buy and truly appreciated how informative and easygoing the process was. Highly recommend.

“ ” Arturo helped us as soon as we walked in the car, he was very transparent and helpful. He made buying a car quick and painless. We recommend to family and friends!

“ ” I just bought my third Subaru from Carter Subaru of Shoreline. My salesman, Jim Adams, was awesome. He made the whole "car buying" process as easy as I've ever experienced! I highly recommend asking for Jim's help when you are considering buying a Subaru (the best cars ever). He not only helps...

“ ” Mary Philips made finding a new car an easy and fun experience. She knows every single detail about Subarus - amazing! I love my new Subaru and appreciate the excellent customer service from everyone at the dealership. Give Mary a call.

“ ” mary made the process fast and easy

“ ” Jim at Carter Subaru in Shoreline made the process of upgrading to our new Subaru Forester smooth and straightforward. He was knowledgeable, patient, and took the time to understand what my wife and I were looking for without any pressure. We really appreciated his clear communication and honest...

“ ” Love the car! Thank you for working with me. I took a risk and hope it works out. Picked up the used 2022 Jeep Grand Cherokee Overland 4xe.

“ ” James was great on walking me through the process of getting a new Outback. Would recommend.

“ ” Had a lovely time shopping with James and Dan. They made the process really simple and gave great advice and the entire experience was seamless. Would recommend!

“ ” Mary is great. Easy going. Made the process painless. Recommended.

“ ” A positive car buying experience! This location makes buying a car easy and I felt like they had my best interest and were not trying to pull anything over on me. Specifically, John was top notch. He was incredibly patient over weeks of me deciding, and always gave me more information than I even...

“ ” This is our second vehicle we purchased from Carter Subaru and Mary specifically. Working with Mary, the finance department and all staff involved in the process of buying our new vehicle, has been exceptional. Always recommended Carter Subaru with the highest regards and we will continue to bring...

“ ” Great Service! I am on my third Subaru. I had two Subaru foresters before now I have a Subaru Ascent so I visit this location every few months for my services. The staff here go far and beyond to help with anything. I really appreciate Carlos’s service especially! He’s always been great!

“ ” Disappointing that my outback which has been meticulously serviced by Subaru needs head gasket work with under 70,000 miles! I didn't realize outback were know for this. Guess Im not buying another Subaru!

“ ” They were very patient and seemed very honest, Arturo helped us and he was quiet but knowledgeable.