Testimonials

Testimonials

GOOGLE
Joseph Contreras (pjough)
Full Star Full Star Full Star Full Star Full Star
2-7-2026
Joseph Contreras (pjough)

Incredible service and a smooth process. Thanks James, Dan, and the rest of the Carter team!

GOOGLE
Steven Madrid
Full Star Full Star Full Star Full Star Full Star
2-7-2026
Steven Madrid

Outstanding service very friendly Highly recommended

GOOGLE
Carrie Kane
Full Star Full Star Full Star Full Star Full Star
2-6-2026
Carrie Kane

Binny provided excellent customer service. We never once felt pressured or as if we were being fooled by gimmicks. Honest service, much appreciated.

GOOGLE
Anne N
Full Star Full Star Full Star Full Star Full Star
2-4-2026
Anne N

Had a great experience here buying my car from James B as well as getting support on any follow-up questions from both James and Alexander K. Feel like I can ask either of them questions as they come up, which is great as there are a lot of new features I was unfamiliar with.....

GOOGLE
Cody Harrold
Full Star Full Star Full Star Full Star Full Star
2-1-2026
Cody Harrold

We recently purchased a car at this location. What a great experience. Bini was wonderful to work with. We had to come after work and everything wasn’t completed until just after closing. He helped us throughout the whole process. So thankful we got to work with him.

GOOGLE
Karl Shimabuku
Full Star Full Star Full Star Full Star Full Star
1-31-2026
Karl Shimabuku

Jim Adam from Carter Subaru is your man if you are in need of a car…his expertise and professionalism is just outstanding! You will not be disappointed.

GOOGLE
john lund
Full Star Full Star Full Star Full Star Full Star
1-30-2026
john lund

Jim is by far the very best auto sales rep I’ve ever done business with. He made the sales experience pleasant and vey low stress. He was a real professional, answered all our questions and patiently walked us through each step. I am very pleased with the result and would highly recommend him. John

GOOGLE
Julie Biggs
Full Star Full Star Full Star Full Star Full Star
1-28-2026
Julie Biggs

I recently leased a car at Carter Subaru. Jim Adams helped me find the perfect car without the usual cars salesman pressure. He was patient, empathetic and willing to go the extra mile to help me out in making a big decision. Carter Subaru has been my go to dealership for over 10 years.

GOOGLE
Carlos Sierra
Full Star Full Star Full Star Full Star Full Star
1-27-2026
Carlos Sierra

Worked with Jim to get my car sold as I'm moving abroad. He was great: did a thorough and timely inspection, made a fair offer for its value, and worked with me on date of sale to meet my needs in the final days before the flight. Overall it was a great experience, and I'd work with him and Carter Subaru again in the future if I still lived in the area!

GOOGLE
Eli Herndon
Full Star Full Star Full Star Full Star Full Star
1-27-2026
Eli Herndon

I highly recommend this dealership, the whole process of leasing my new car went so smooth and quick! Jacob S. who I worked with was very knowledgeable and so accommodating to my needs. I truly appreciate the support Jacob provided and great customer service!

GOOGLE
Marilyn Boyle
Full Star Full Star Full Star Full Star Full Star
1-27-2026
Marilyn Boyle

I found all of the staff i interacted with to be extremely helpful. Thanks especially to Sam Chou and Alexander Kessler.

GOOGLE
Kristi Rust
Full Star Full Star Full Star Full Star Full Star
1-24-2026
Kristi Rust

Great experience purchasing our Subaru Outback. We worked with Mary. She was professional, attentive and knowledgeable. Thanks for taking such good care of us! Kristi

GOOGLE
Nadine Dianne Rosete
Full Star Full Star Full Star Full Star Full Star
1-22-2026
Nadine Dianne Rosete

I decided to purchase my car here after hearing about the great experiences my friends had, and I’m glad I did. The entire car-buying process was smooth and stress-free. Bini was incredibly helpful, patient, and made everything easy from start to finish. All of the staff were welcoming, professional, and very knowledgeable. I would definitely recommend this dealership to anyone looking for a great car-buying experience.

GOOGLE
Blue Mage
Full Star Full Star Full Star Full Star Full Star
1-18-2026
Blue Mage

Working with Bini at Carter Subaru Shoreline was hands-down the best car-buying experience I’ve ever had. From the moment I walked in, Bini greeted me with genuine warmth and zero pressure—he listened intently to exactly what I needed in a Subaru without trying to upsell me into anything I didn’t want. He was incredibly knowledgeable about the lineup, patiently explaining features like EyeSight safety tech, Symmetrical All-Wheel Drive, and the differences between models until I felt fully confident. What truly set him apart was his honesty and transparency. No hidden fees, no games with pricing, and no pushy tactics. He made what is usually a stressful process feel relaxed, straightforward, and even enjoyable. He took the time to ensure every question was answered, walked me through the paperwork carefully, and followed up after the sale to make sure I was thrilled with my new ride. Thanks to Bini, I drove off in the perfect Subaru that fits my life perfectly—and I couldn’t be happier. If you’re looking for a trustworthy, friendly, and exceptional salesman who puts the customer first, go see Bini. He’s the real deal! 5 stars aren’t enough. V/r Marc

GOOGLE
Melissa Melbourne
Full Star Full Star Full Star Full Star Full Star
1-17-2026
Melissa Melbourne

Tim in Service was outstanding! Helping me navigate through the process that I made so difficult. He went over and beyond. Thank you for taking the time to help.

GOOGLE
Stephanie Smith
Full Star Full Star Full Star Full Star Full Star
1-15-2026
Stephanie Smith

We have used them for service for our Outback for years and they always take great care of us. Reasonable wait times, loaner provided if not. Good snacks and coffee, and excellent customer care. We just upgraded our vehicle to a new outback and they worked with us to get us everything we wanted. We returned for our "delivery appointment" and Alex Kessler answered all our questions. He is a true expert on the vehicle and was wonderfully kind and sealed the deal on our experience. Absolutely love Subaru and will forever be loyal customers.

GOOGLE
Gabriel Smith
Full Star Full Star Full Star Full Star Full Star
1-15-2026
Gabriel Smith

Worked with Biniamin (Binny) to trade in my old Outback and walk out with a Crosstreck. Binny was super helpful and informative through the process and made sure I got a good deal

GOOGLE
Audrey Goodman
Full Star Full Star Full Star Full Star Full Star
1-13-2026
Audrey Goodman

Both the salesperson Bini, and his manager Danny were a lot of fun to interact with. It’s scary( but exciting )to make any big purchase like a new car, but when the folks at the dealership are delightful to work with, it brings the experience to a whole new level. And the car is just gorgeous; SO well made; just enough bells and whistles to have some great technology easily available without being overwhelming. I’m so thrilled to be driving the CrossTrek and I highly recommend Carter Subaru.

GOOGLE
Rose
Full Star Full Star Full Star Full Star Full Star
1-13-2026
Rose

Alexander was not only kind but also genuine to work with through the whole process.

GOOGLE
Ronald C Eng
Full Star Full Star Full Star Full Star Full Star
1-12-2026
Ronald C Eng

I purchased a 2026 Forester. James Bennett gave me great care and wonderful service!

GOOGLE
Lauren Jones
Full Star Full Star Full Star Full Star Full Star
1-11-2026
Lauren Jones

Great experience working with Biniamin and the rest of the team. They were knowledgeable and helpful without being pushy. Best car buying process I’ve had.

GOOGLE
Bonnie Bicket
Full Star Full Star Full Star Full Star Full Star
1-8-2026
Bonnie Bicket

(Translated by Google) undefined (Original) Jim Adams was our salesman today, and we couldn’t be happier with his service. He came in on his day off for us to test drive a car! Plus we love the car.

GOOGLE
Ethan Splittgaber
Full Star Full Star Full Star Full Star Full Star
1-8-2026
Ethan Splittgaber

(Translated by Google) undefined (Original) Arturo sold me a car and made my experience smooth and easy. He walked me through all of the features of my new jeep and never made me feel pressured. Highly recommend!

GOOGLE
K Adelman
Full Star Full Star Full Star Full Star Full Star
1-6-2026
K Adelman

(Translated by Google) undefined (Original) Smooth trade in process and financial services, staff was friendly and very helpful! Jim is a great, motivated salesman and made the experience less stressful while maintaining efficiency.

GOOGLE
Christopher Stone
Full Star Full Star Full Star Full Star Full Star
1-5-2026
Christopher Stone

Recently purchased a used Outback, the process was pretty quick, very low pressure, and overall was the best car buying process I've ever had. We worked with Arturo particularly and appreciated that he let us take the lead on things. Would absolutely recommend this dealership to anyone who wants/needs to get a new car but is dreading the "typical" car buying process.

GOOGLE
Zoe White
Full Star Full Star Full Star Full Star Full Star
1-5-2026
Zoe White

The salesperson I worked with Biniamin Tsegay was absolutely amazing. It felt like I was working on the whole process with a family member. He nor his manager pushed at all and were quite transparent and offered helpful advice throughout the whole process. I would recommend their service to anyone who was looking for a car.

GOOGLE
Amy
Full Star Full Star Full Star Full Star Full Star
1-4-2026
Amy

An outstanding car buying experience. Debbie is awesome! She is knowledgeable, friendly, attentive, and professional. We strongly recommend Carter Subaru for anyone interested in a great experience!

GOOGLE
Kim Brown
Full Star Full Star Full Star Full Star Full Star
1-4-2026
Kim Brown

2nd Subaru from Carter/Shoreline. Sales was great. The entire process went smoothly. The 2026 Forester is much quieter and smoother riding than the 2013 we traded in.

GOOGLE
Andrew Cox
Full Star Full Star Full Star Full Star Full Star
1-4-2026
Andrew Cox

Professional and easy to work with. No pressure.

GOOGLE
Kyle Werttemberger
Full Star Full Star Full Star Full Star Full Star
1-4-2026
Kyle Werttemberger

Mary Philips was great! Would highly recommend purchasing a vehicle at Carter Subaru.

GOOGLE
Kiernon Koontz
Full Star Full Star Full Star Full Star Full Star
1-3-2026
Kiernon Koontz

Fantastic experience from start to finish. We worked with Sasha. He was knowledgeable, very friendly, and took the time to explain everything clearly. I never once felt pressured to buy and truly appreciated how informative and easygoing the process was. Highly recommend.

GOOGLE
Rin Stone
Full Star Full Star Full Star Full Star Full Star
1-3-2026
Rin Stone

Arturo helped us as soon as we walked in the car, he was very transparent and helpful. He made buying a car quick and painless. We recommend to family and friends!

GOOGLE
Mona Gilkerson
Full Star Full Star Full Star Full Star Full Star
1-1-2026
Mona Gilkerson

I just bought my third Subaru from Carter Subaru of Shoreline. My salesman, Jim Adams, was awesome. He made the whole "car buying" process as easy as I've ever experienced! I highly recommend asking for Jim's help when you are considering buying a Subaru (the best cars ever). He not only helps negotiate a great deal, his expertise makes the process effortless.

GOOGLE
Joe Bjarnson
Full Star Full Star Full Star Full Star Full Star
1-1-2026
GOOGLE
Angie Welsh
Full Star Full Star Full Star Full Star Full Star
12-31-2025
Angie Welsh

Mary Philips made finding a new car an easy and fun experience. She knows every single detail about Subarus - amazing! I love my new Subaru and appreciate the excellent customer service from everyone at the dealership. Give Mary a call.

GOOGLE
brian
Full Star Full Star Full Star Full Star Full Star
12-31-2025
brian

mary made the process fast and easy

GOOGLE
Nicolas Griffin
Full Star Full Star Full Star Full Star Full Star
12-30-2025
Nicolas Griffin

Jim at Carter Subaru in Shoreline made the process of upgrading to our new Subaru Forester smooth and straightforward. He was knowledgeable, patient, and took the time to understand what my wife and I were looking for without any pressure. We really appreciated his clear communication and honest guidance throughout the process. We’d happily work with Jim again and would recommend him to anyone.

GOOGLE
RicJur
Full Star Full Star Full Star Full Star Full Star
12-30-2025
RicJur

Love the car! Thank you for working with me. I took a risk and hope it works out. Picked up the used 2022 Jeep Grand Cherokee Overland 4xe.

GOOGLE
Grant Azure
Full Star Full Star Full Star Full Star Full Star
12-28-2025
Grant Azure

James was great on walking me through the process of getting a new Outback. Would recommend.

GOOGLE
Cynthia Ibarra
Full Star Full Star Full Star Full Star Full Star
12-27-2025
Cynthia Ibarra

Had a lovely time shopping with James and Dan. They made the process really simple and gave great advice and the entire experience was seamless. Would recommend!

GOOGLE
Milky Joe
Full Star Full Star Full Star Full Star Full Star
12-27-2025
Milky Joe

Mary is great. Easy going. Made the process painless. Recommended.

GOOGLE
McKinlee Hand (McKinleemay)
Full Star Full Star Full Star Full Star Full Star
12-26-2025
McKinlee Hand (McKinleemay)

A positive car buying experience! This location makes buying a car easy and I felt like they had my best interest and were not trying to pull anything over on me. Specifically, John was top notch. He was incredibly patient over weeks of me deciding, and always gave me more information than I even asked for and was incredibly transparent. I decided to buy a car here and from him specifically because of this. I then met others there after- such as Skyler in finance and Alex the tech specialist, both incredibly helpful and easy to ask questions and get honest answers from.

GOOGLE
Lauren T
Full Star Full Star Full Star Full Star Full Star
12-23-2025
Lauren T

This is our second vehicle we purchased from Carter Subaru and Mary specifically. Working with Mary, the finance department and all staff involved in the process of buying our new vehicle, has been exceptional. Always recommended Carter Subaru with the highest regards and we will continue to bring our business back.

GOOGLE
Beyene A
Full Star Full Star Full Star Full Star Full Star
12-22-2025
Beyene A

Great Service! I am on my third Subaru. I had two Subaru foresters before now I have a Subaru Ascent so I visit this location every few months for my services. The staff here go far and beyond to help with anything. I really appreciate Carlos’s service especially! He’s always been great!

GOOGLE
Jennifer DeSanto
Full Star Full Star Full Star Full Star Empty Star
1-29-2026
Jennifer DeSanto

Disappointing that my outback which has been meticulously serviced by Subaru needs head gasket work with under 70,000 miles! I didn't realize outback were know for this. Guess Im not buying another Subaru!

GOOGLE
Aja Valm
Full Star Full Star Full Star Full Star Empty Star
12-27-2025
Aja Valm

They were very patient and seemed very honest, Arturo helped us and he was quiet but knowledgeable.